Please read this policy carefully before using this website and/or our services.
Privacy Policy Consent
This website and its content is owned by Katja Maria Music, business registered in The Netherlands. Please read the section “Who We Are” in this Privacy Policy for more information.
The terms “Company”, “we” or “us” in this Privacy Policy refer to Katja Maria Music. The term “website” refers to this website (completevocalcoach.com), other websites owned by Katja Maria Music (katjamaria.com and musicinall.com) and all online class sites connected with Katja Maria Music (courses.completevocalcoach.com). The terms “user”, “you” and “your” refers to the user, customer or viewer of this website, and all online class sites connected with Katja Maria Music.
We respect your privacy and are committed to maintaining and using any information we collect through your use of our website responsibly. Please read this Privacy Policy carefully prior to using our website and/or services. Use of any information or contribution that you provide to us, or which is collected by us on or through our website or its content is governed by this Privacy Policy.
By using our website or its content, you consent to this Privacy Policy, whether or not you have read it. If you do not agree with this Privacy Policy, please do not use our website or its content.
We may update this Privacy Policy from time to time by publishing a new version on our website. We reserve the right to change this policy without notice. Please check this webpage occasionally to ensure you are happy with any changes to this Privacy Policy. If a significant change to this policy takes place, we will notify you by email. If you have any questions, please contact us at info@completevocalcoach.com.
Overview
We are committed to safeguarding the privacy of our website visitors and service users, and to maintaining the privacy of any information (‘personal data’) that you provide to us. Our primary purpose in collecting information from or about you is to provide you with services and features that optimize, secure and ease your user experience. This Privacy Policy addresses our use and disclosure of the information we collect from you.
Who we are
Katja Maria Music is a business registered in The Netherlands. In terms of your use of our websites we, Katja Maria Music, act in the capacity of Data Controller. We can be contacted using the information below:
Correspondence address: Lombokstraat 11B02, 3072 ZM Rotterdam, The Netherlands
Chamber of Commerce registration number: 24475226
Email correspondence: info@completevocalcoach.com
Our Services
Katja Maria Music provides websites where users can read articles related to singing and voice use, vocal anatomy and function, vocal technique, music education, performing arts, artistic development, creativity, self-development, teaching, and a service where users may purchase (online) private coaching, classes, subscriptions and (digital) products, in the following areas:
- singing and vocal coaching
- music education
- performance coaching
- teacher training for voice and music teachers
Katja Maria Music is also representing the artistic services of Katja Maria Slotte, offering theater performances and concerts, (digital) products and merchandise including audio and video registrations of projects produced by Katja Maria Music.
What personal data we collect and why we collect it
When opting in for our emailing list, requesting a download, registering for a (free) (online) workshop and/or training, filling in a contact form, booking a singing lesson or coaching appointment, a workshop or course, or making another inquiry into one of our services or products, you are asked to share some personal data with us. This information is necessary in order for us to operate our business, provide our services to you, inform you about our products and services.
We only collect and process the personal data that you yourself specifically provide us with. Some of this information you provide to us directly, such as in the situation where you complete an online form or send us a message through our website. Furthermore, we receive some personal data automatically by your computer’s internet browser when you visit our website.
We may collect and process information that could be directly associated with you (‘personal information’), such as your full name, company name where applicable, email address, phone number, postal address, age, and IP-address. You can choose not to provide us with certain information, but that may result in you being unable to use certain features on our website or services.
We process the following data:
- Name
- E-mail adress
- Phone number (if applicable)
- Postal address (if applicable)
- Age
- Singing / performance / teaching experience relevant to your training request
- (Limited) vocal health information relevant to your training request (if applicable)
- Your location information (via cookies)
- IP-adress (via cookies)
- Payment information, like bank account number (if applicable)
- Company name (if applicable)
- Company registration number (if applicable)
The personal data is collected and processed for the following purposes:
- Your first name and email address is used for sending informative and commercial newsletter, as well as retargeting for Facebook ads.
- The personal information that you fill in a contact request form with questions about one of our services or products, are needed to answer your contact request and/or to make an offer for your training request. We store this information in our customer data base and in our emailing data base in Mailchip, and will send you an email for consent to comply with the GDPR law. Where no consent is given, the personal information will be deleted from our data base at the end of each month. This information is also available on the respective contact forms.
- Some of the information that you provide to us is required legally prior to entering a contract or purchasing products or services from us. This information includes full name and address, country and age (to determine the VAT percentage on the services or products that you are purchasing).
You may also offer to provide a comment, photo, image, video or any other submission to us when visiting and interacting with our website and its content (‘other information’). By providing such personal information or other information to us, you grant us permission to process such information.
Confidentiality
We aim to keep the personal information that you share with us confidential. Please note that we may disclose such personal information if required to do so by law, in order to protect your vital interests or the vital interests of another natural person, or to investigate or respond to any real or perceived violation of this Privacy Policy, or of our Disclaimer, Terms and Conditions, or any other terms of use of agreement with us.
Please note that whenever you voluntarily make your personal information or other information available for others for viewing online through this website or its content, it may be seen, collected and used by others. Therefore, we cannot be responsible for any unauthorised unauthorised or improver use of personal or other information that you voluntarily share.
How do we use your personal data?
We only use your personal information for the purposes for which it was collected, and where applicable, to comply with legal obligations. We use your personal data for the following purposes:
Implementation of services and contracts.
We process your personal data to provide you with the products and services of your choice. For example, we may use this information to make contracts, invoices and facilitate payments.
Customer service.
We use your information to support you in the use of our services and products. This includes the use of personal data to identify problems with products and services, appointments and invoicing, and to provide other customer support related services.
Customer contact and communication.
We use your data to communicate with you about our services and products via e-mail or other electronic media, send you invoices by email, confirm your coaching appointments and course registrations, send you appointment reminders, provide customer service assistance, and to invite you to participate in customer satisfaction surveys and fun events such as concerts.
Marketing.
We would like to keep you informed about our products and services, or those of companies we cooperate with, by email or other electronic media (insofar as you have given permission for this). You have the right to unsubscribe at any time. Depending on your preferences you can unsubscribe from all email communication, change your email settings directly online, or contact us to do this for you.
Security and dispute resolution.
We use your information to ensure the security, integrity and protection of our products, services and customers. We process your data for the detection and prevention of fraud, theft and other misuse of our services. Where appropriate, we may use your information in the context of dispute settlement, to enforce compliance with the agreement, to enforce our rights against third parties, or to defend ourselves against claims or assertions from third parties.
Legal requirements.
We may process your information to comply with legal obligations, for example keeping an administration or complying with legitimate requests from competent authorities.
Improvement and personalization of our products and services.
We use your personal information to improve our products and services. Insight into click behavior and search results on our website can help us for example to optimize our website functions.
Maintenance, development and incident management.
If you experience problems with one of our products or services, we may have to process personal data, such as your name, type of web browser, and so on, to resolve the problem in question. We also process your personal data for some internal operational processes, for example when we transfer customer data to a new database.
Your data on Katja Maria Music
Your personal data may be stored in our administrational system on the servers of Moneybird, located in The Netherlands. Your personal data may also be stored in our email system, and this is done via the servers of Mailchimp, located in the United States. When you create a profile for our online learning environment or purchase online courses on courses.completevocalcoach.com, your personal data is stored in our customer base and this is done via the servers of Teachable, based in the United States. Your data may therefore be transferred, stored and processed in the United States. The transfer of this data is done on the basis of the EU-US Privacy Shield Framework. Learn more about the privacy policy of Mailchimp here, and about the privacy policy of Teachable here.
If you are registered for one of our newsletters, have requested a download, registered for a (free) online workshop and /or training, filled in a contact form, booked a singing class or coaching, made a purchase, attended lessons, a workshop or a course, or made another inquiry for one of our services, and wish to receive no email from us in the future, you can unsubscribe at any time through the unsubscribe link at the bottom of each email or by contacting us. Your email address will immediately be removed from our database and will not be stored any longer.
How your data is protected
We have taken appropriate technical measures to protect personal data against loss or other forms of unlawful processing. These measures, including access control, data encryption using an SSL certificate and two-factor authentication, ensure a level of security that matches the data we process.
Third parties
We will never sell, rent, lease or give away your personal information to any third parties without your explicit prior consent, unless we are obliged to do so for legal reasons. Visitor comments to this website may be checked through an automated spam detection service.
Our website includes links to websites of third parties. Katja Maria Music is not responsible for the privacy law compliance of these third parties.
In our webshop, the data provided by you is used to process orders as quickly and easily as possible. Your data will only be made available to third parties if they are involved in the execution of your order. With a payment in our webshop, your transaction is always referred to the website of a so-called Payment Processor by means of secure connection. Your payment details (credit card number, Paypal login or Ideal data) are not passed on to our servers and are not stored by us.
Types of data collected
1. Website Contact Forms
When you complete one of the contact forms on our website, we will ask you for some personal information, such as your name, e-mail address, other contact details and information relevant to your request. We need this information to respond to your contact request, and will ask for your explicit permission to process this data before you are able to submit the contact form. We will also give you a link to our Privacy Policy so that you may review it before submitting your details.
2. Account logins
When you make an online purchase or register for a course via our website, you will need to create a user account that allows you to login to the website. This ensures that only authorised individuals can access your data and the course(s) you are enrolling in. Data collected will generally involve your name, email address and IP-address, but may include your postal address if it is required for online purchases.
3. Cookies and similar technologies
We may collect information on demographic and technical data through the use of cookies or other similar technologies, like web-beacons, tags and pixel, used on our website. Cookies are small text files stored on your web browser when you use our website. Cookies help us learn which areas of our website are useful and which areas need improvement. More information on cookies can be found on the website of Cookiepedia.
If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Disabling and removing cookies
You can influence how cookies are used on your device in a number of ways, including setting preferences for whether to allow or block cookies. Most commercial web browsers (such as Chrome, Safari, Firefox, Internet Explorer) will provide tools that will allow you to remove any cookies that have already been set. Use the ‘Help’ functionality of your browser, or an internet search, to understand how to use these features for your particular browser.
Things you can do at all times:
- Disable “third party cookies” automatically in your browser.
- In your browser settings, indicate that you do not want to be tracked.
- You can always remove the placed cookies from your browser, or block them per domain.
Visit the website Your Online Choices to learn more about how to disable cookies.
4. Comments on the website
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
5. Website Analytics
In order to optimise and improve the use of our website and services, we use website analytics to better understand how users are using our website. Via Google Analytics we collect information on the amount of visitors to our website, how long users spend on the website, geographical location of users, page views and website navigation paths, and so on. When you visit our website, this information is sent in an anynymous form to Google Analytics, which is controlled by Google and stored on their servers among others in the United States. There is no way to identify IP-address or individual users from this data. As analytics information is not personal data, we do not specifically ask for your prior consent. Read the Google Privacy Policy for more information. If you wish to not be included in our Google Analytics statistics, you may use the Google Analytics Opt-out Browser Add-on.
Other Google Services
In addition to Google Analytics, we use a number of Google services to provide particular pieces of website content. These services provide the ‘I Am Not A Robot’ functionality on our web contact forms as a security measure to prevent contact form abuse by automated programs, provide you with documents, sheets and slides for our online courses, dynamic geographic maps on our website, or ensure that our website content is displayed in a consistent fashion across all different types of devices and browsers. Each of these services involve our website making a connection to one or more Google servers, and may result in Google placing cookies on your device.
6. Facebook social media cookies
We use social media cookies on our website, to understand the effectiveness of social media campaigns that we operate. These cookies are placed by Facebook. If you are not logged into Facebook when you view our website, then no personal information about your visit will be collected. If you are logged into Facebook when visiting our website, then Facebook will know about this. The data collected by the Facebook social media cookies is anonymised to us. We do not have any access to your personal data through Facebook. You can learn about Facebook’s Privacy Policy here. You can control the ads that you see based upon your activity on Facebook in a number of ways. Learn about these choices on the website of Your Online Choices.
7. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
8. Social media share buttons
We want you to be able to share the content of our website via Social Media. This is possible by using Social Media (share) buttons. Our website uses share buttons from the following Social Media platforms. Read the privacy statements of the respective Social Media platforms to learn about how they handle privacy:
How long we retain your data
We don’t store your personal data for longer than is necessary for that purpose or those purposes that we have processed it. When you opt out from our emails, your personal data will be deleted from our email system no later than by the end of the month of your opt-out.
If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
We are required to keep the personal data in our administrational and CRM-systems at least for 7 years, for legal purposes. Upon expiration of this legal requirement, the data will be removed from our system within 1 year of the expiration date.
Access to your personal data
In the situation where you have directly provided us with personal information (such as by completing an online form or contacting us for information), you have the following rights regarding the data:
You also have the right to access your personal data, and the right to rectify your personal data. If you want to know which personal data we process from you, you can submit a written access request. If your details are incorrect, incomplete or irrelevant, you can request us in writing to change or supplement your data.
Even if you have consented to us processing your personal data, you always have the right to withdraw your consent at any time, after which we will no longer process your data. Withdrawal of your consent does not affect the legality of the data processing that you consented to prior to the withdrawal of consent.
In addition, you have a right to limit the amount of processed data, and a right to object to processing data. You also have the right to request your data to be transferred to another data controller. You also have the rate to require us to delete the data held about you (‘the right to be forgotten’). This does not include any data we are obliged to keep for administrative, legal, or security purposes.
All requests are to be submitted in written form. We will process your request within 6 weeks. You can mail your request to us via info@completevocalcoach.com
Notification of changes
We reserve the right, at our sole discretion, to change, modify or otherwise alter our website, its content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon publishing our updated Privacy Policy. Please review this Privacy Policy periodically. If a significant change to this policy takes place, we will notify you by email.
If you have any questions about this Privacy Policy, please contact us by email info@completevocalcoach.com
Last updated: 22 May 2018